Effective Date: 22 Jan 2025

Neptastic Academy (“we,” “our,” or “us”) is committed to providing timely and reliable delivery of physical products, if applicable, and access to digital services. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery of our products and services.

1. Scope of Policy

This policy applies to:

  • Physical products purchased from Neptastic Academy (e.g., books, merchandise, or materials).
  • Digital products and services (e.g., online courses, downloadable content).

2. Delivery of Physical Products

2.1 Shipping Methods

We offer the following shipping options:

  • Standard Shipping
  • Expedited Shipping

Shipping costs and delivery timelines will be calculated at checkout based on your location and chosen shipping method.

2.2 Delivery Timeframes

Delivery timeframes vary based on your location and selected shipping method. Estimated delivery times are as follows:

  • Domestic Shipping: 3 Days
  • International Shipping: 7 Days

2.3 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

3. Delivery of Digital Products

3.1 Instant Access

Digital products and services are typically accessible immediately upon successful payment. You will receive a confirmation email with instructions on how to access your purchase.

3.2 Technical Support

If you encounter any issues accessing digital products, please contact us at hello@neptastic.in for assistance.

4. Shipping Restrictions

We currently do not ship to the following locations:

  • Pakistan, Bangladesh

If you are unsure whether we deliver to your area, please contact us before placing an order.

5. Failed Deliveries and Returns

5.1 Incorrect Address

It is the customer’s responsibility to provide an accurate shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer.

5.2 Failed Deliveries

If a delivery fails due to customer error (e.g., unavailability, refusal to accept the package), the customer may be responsible for reshipping costs.

6. Delays and Exceptions

We strive to ensure timely delivery, but delays may occur due to:

  • Weather conditions
  • Supply chain disruptions
  • Customs clearance for international shipments

We will notify you promptly in the event of a significant delay.